Welcome to PETPROX  Privacy Policy, which applies to the collection, use and disclosure of information in connection with the products and services we offer. When you visit and use our Website, we may request your mail information and your payments details when you are about to use our Website.


We understand the importance of our customer’s privacy, and we want you to feel confident about the privacy and security of your personal information. We take reasonable care to prevent any unauthorized access to your personal information and use personal information we collect in accordance with strict procedures and protocols. We have set out below some important information about the personal information we may hold about you, and how we use it.


We use your Information collected only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy and your consent to our use of cookies in line with the terms of this policy regardless of how it is accessed or used, including through mobile devices.





The use of your data collected or supplied to us in the course of using our services are guided and safeguarded according to the applicable data protection laws in USA and also strictly in line with the European Union General Data Protection Regulation.




  1. Personal Data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. It can be anything such as your real name, address, telephone number, date of birth, email address, bank details, posts on social networking websites, medical information, and other unique identifier such as but not limited to MAC address, IP address, IMEI number, IMSI number, SIM and others.




This Privacy Policy tells you what to expect when we collect and use your personal information. We have tried to make it simple and easy for you to read and find the information that is most relevant to you.

This Privacy Policy describes how this personal data must be collected, handled, and stored to meet our data protection standards and to comply with the law.

This Privacy Policy ("Policy") together with our Terms of Use (“Terms”) and any other documents referred to in it, governs the basis of our collection, storage, and use of personal information collected by ' PETPROX  ' store. We are always looking to improve the information we provide to our users so if you have any feedback on this privacy policy, please let us know using our contact details above or by emailing us as







  1. The personal data we may collect, store and use, include but are not limited to the following:


  1. Information such as your name, email address, and the requested payment method, which you provide to us when registering/logging/purchasing on our site or which you provide to other parties such as friends or family when shipping to them or their addresses.
  2. Information that you provide when completing your profile on our site or when speaking to any of our customer representatives.
  3. Information on the standard web log information during your use of this site, information which includes your password, device ID and type, IP address, geolocation information, browser type and version, ad data, time zone setting, operating system, referral source, date and length of visit, page views, purchase history and navigation paths, other statistics, etc.
  4. Information you provide to us when using the services on our site, or that is generated in the course of the use of those services such as your financial and credit card information.
  5. Information given in the framework of products and services purchased, charge and delivery information, dispute and complaint records, and communications between users.
  6. Information that you may provide us through social media platforms or which we may periodically collect about existing and potential users, through trade shows, events, and other occasions. This includes representative contact information such as names, addresses, phone numbers, email addresses, etc.
  7. Information such as contact details and other information you give to us including resumes you may submit through our career page, for the purposes of verifying and carrying out proper diligence on you.
  8. Information collected through cookies, web signals, tools, and any other personal information you choose to send to us.
  9. Please note that before you disclose to us the personal data or information of another party, you must obtain that party's approval for the disclosure and the dispensation of that personal information, in accordance with this policy.




  1. Primarily, we collect and store data about you to help us provide better service and products to you. The following purposes we may use your information for; this use includes but is not limited to:


  1. Fulfill requests relating to our service and product as contracts we make with you create a commitment that may require contact or use of your information to ship your items to you.


  1. Provide services and enable your use of such services on our site by uncomplicated access to our services and help we provide through our customer support contact channels through means of chats, e-mail, social media, or telephone.


  1. Gather analysis or valuable information that will enable us to improve our services.


  1. Carry out market research and analysis on our current products and services and future developments.


  1. Communicate with you about how to use the service and notify you of changes to our App, products, or services that could affect our service to you, and notifications about special offers, and updates.


  1. Deal with and resolve inquiries, disputes, and complaints made by or about anyone or in relation to our App.


  1. Detect, prevent, and address technical issues and help keep our site secure and free of fraud, illegal activities, and security breaches.


  1. Provide customer support, assess and improve our services, content, and advertisements relevant to you.


  1. Prevent and detect criminal activities, fraud, misuse, or damage to our network and prosecute and sue those responsible. We may provide information in response to requests from authorized law enforcement agencies.


  1. New consumers can be contacted by our application or third parties only if consent has been granted, and only for those communications you have granted.


iii. We will not, without your express consent, give your personal data we have to any third party for the purpose of their direct marketing.





We disclose your personal information as described below and as described elsewhere in this Privacy Policy.


  1. We may divulge your personal information to any of our staff, insurers, consultants, group members, agents, merchants, or subcontractors including such entities as subsidiaries, partner companies, holding companies, and their subsidiaries in so far as is reasonably necessary for the purposes set out in this policy.



  1. We may divulge your personal information to any authorized agency for investigative purposes.


iii. . We may divulge your personal information for reasons which, include but are not limited to:


  1. the extent that we comply with legal obligations or a court order that we are required to do by law.


  1. where it is necessary in connection of any ongoing or prospective legal proceedings that will aid, identify, avert, and/or prosecute illegal, fraudulent, and criminal acts.


  1. in order to ascertain, implement or preserve our policies or to protect the privileges, rights, and freedom of others.


  1. any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information


  1. other users whom you have given the approval (express or implied) to share your information in connection with the facilitation of purchases and communications made between you and the other users.


  1. third party right owners, service providers, and/or associates working with us to provide services to you or who otherwise process personal information in our legitimate interest for reasons expressed in this Policy.


  1. when you use the Services, the personal information you provide will be shared with the third parties that you authorize to receive such information.


  1. logistics and customs agents for the purpose of clearance of your goods and delivery of same and our financial services provider for payment transactions, requests, and issues. Please note that the activities of these parties may be governed by their own privacy policies.


  1. marketing and advertising platforms, such as Google, social media platforms, and providers of analytics services relating to users’ behavior, in order to modify the content, you see when on our site. The acts of these third-party marketers are governed by their own privacy policies.


  1. All our financial transactions are handled through our payment services provider. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our site.


  1. Except as provided in this policy, we will not provide your personal information to third parties.




  1. In connection with the facilitation of transactions, purchases, and payments over our site, you will be asked to provide certain payment information. This might include bank account numbers, billing information, credit/debit card numbers, expiration dates, security code, and tracking information from cheques or money orders to facilitate the sale and purchase as well as the settlement of the purchase price of the products or services transacted on or procured through the site.


  1. While we ensure the security of your card information supplied to us, no representative PETPROX will ever ask you for your password or account information. You are advised to activate the card secure tool provided by your Bank or Financial Institution and not to divulge your password to a third party. This is an additional safety guard to ensure the security of your funds at any given time.




  1. Our Services are STRICLY available to everyone, people of age 18 are our age preference on the use of our website. If you believe that we might have any personal information from regards this, please contact us at




  1. We take due care in ensuring that personal information provided by you is retained and processed in a manner that ensures that this information is accurate, relevant, and current for the purpose for which it is to be used for.




  1. We usually retain user data or personal information on our server or in our records for as long as necessary. However, we may modify this procedure according to changing needs. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies, and may delete some data if needed to free up storage space. Additionally, information posted in a public forum could stay in the public domain indefinitely.




  1. The security of your Personal Information we have is important to us. Our Site may however contain links to third-party websites. When you click on a link to any other website or location, you automatically exit our Site or Services and go to another site, and the entity may collect personal information or anonymous data from you. Thus it is essential to note we are not responsible for the practices or the content of such sites, this includes those of our business partners, vendors on our sites, and any other third parties, despite such sites being linked to our site. We encourage you to read the privacy policies of every website you visit. The links to third-party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content, or websites.


  1. Note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.




As our application user, you have the following rights, any of which you may exercise by contacting our mail @ or the company (DST E COMMERCE) at




                                                PETPROX GDPR

PETPROX is a website that is committed to protecting your online privacy. This Privacy Policy endeavors to describe to you our practices regarding the personal information we collect from users on our website (hereinafter referred to as“Site”), and the services offered through the Site. If you have any questions about our Privacy Policy, our collection practices, or the processing of user information, or if you would like to report a security violation to us directly, please contact us at






  1. Cookies are files with a small amount of data, which may include an anonymous unique identifier, sent to your browser and stored on your computer's hard drive that helps PETPROX to provide products and services to you. A cookie file stored in your web browser allows the Service or a third party to recognize you and make your next visit easier and more useful to you.


  1. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate should you desire when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.


iii. Please note that our use of cookies does not infringe upon your privacy.